Privacy Policy

1. Who We Are

Lockstar Locksmith is a locksmith service operating across the UK. We are the data controller for the personal information you provide to us through this website.

Contact: lockstarl.locksmith100@gmail.com  |  0800 368 7315

2. What Data We Collect

We may collect the following personal information when you use our website or contact us:

• Name — to address you personally and identify your enquiry
• Phone number — to call or text you about your request
• Email address — to send you a written response or confirmation
• Location / postcode — to confirm we cover your area and dispatch an engineer
• Message content — the details of your locksmith request
• Technical data — browser type, IP address, pages visited (collected automatically via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiry and provide the locksmith service you requested
• To dispatch an engineer to your location
• To contact you by phone, email, or WhatsApp regarding your booking
• To improve our website and services (using anonymised analytics data)
• To comply with our legal obligations

We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your data:

• Contract performance — processing is necessary to provide the service you requested
• Legitimate interests — to operate and improve our business, where your interests and rights do not override ours
• Legal obligation — where we are required to process data to comply with the law

5. Third Parties

We use the following trusted third-party service to process contact form submissions:

• Web3Forms (web3forms.com) — used to securely transmit form data to our inbox. Web3Forms does not store your data after delivery.

We do not sell, rent, or share your personal data with any other third parties for marketing purposes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected:

• Enquiry records are kept for up to 12 months for business records purposes
• Job records may be retained for up to 6 years to comply with UK tax and business law

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data ("right to be forgotten")
• Right to restrict processing — ask us to limit how we use your data
• Right to data portability — receive your data in a commonly used format
• Right to object — object to processing based on legitimate interests

To exercise any of these rights, please email us at lockstarl.locksmith100@gmail.com. We will respond within 30 days.

8. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use:

• Essential cookies — necessary for the website to function correctly (e.g. remembering your cookie preference)
• Analytics cookies — to understand how visitors use our site (anonymised data only)

You can accept or decline non-essential cookies using the banner shown on your first visit. You can also clear cookies at any time through your browser settings.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Form submissions are transmitted securely over HTTPS.

10. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113